Starter
Never leave a missed caller waiting.
Best for: One location, one number, a couple of people answering.
What Starter includes
Missed-call text back & shared inbox
An unanswered call gets a text straight back, and the whole thread lands in one inbox your team shares.
Where you'll use it: Inbox, Needs you, Customers
Booking & calendar
Customers pick a time that suits them and it lands on your calendar.
Where you'll use it: Bookings, Calendar
Lead tracking
Every missed caller becomes a lead you can follow from first text to job won.
Where you'll use it: Leads, Customer record
Callback requests
Customers who'd rather speak to you can ask for a call back.
Where you'll use it: Callbacks
Business hours & after-hours replies
Different answers during opening hours, after hours and on holidays.
Where you'll use it: Settings → Hours
Industry playbook
Ready-made wording for your trade that you can edit — nothing turns on by itself.
Where you'll use it: Playbook
Test RPLY
Practise a full conversation yourself before a real customer does.
Where you'll use it: Test RPLY
How plan access is protected
- Missed-call text back & shared inbox: Every conversation is tied to your business, and the database only returns rows for businesses you belong to.
- Booking & calendar: Bookings are read and written as you, limited to your own business.
- Lead tracking: Leads are scoped to your business; staff only see what they're assigned.
- Callback requests: Callbacks are scoped to your business.
- Business hours & after-hours replies: Only an owner or manager can change hours.
- Industry playbook: Only an owner or manager can edit the playbook.
Your plan is decided on our servers, not in your browser, so an out-of-date screen or a direct link can't unlock anything your plan doesn't include.
Compare every plan
Every feature, which plan it's in, and where you use it.
Answering missed calls
Missed-call text back & shared inbox
An unanswered call gets a text straight back, and the whole thread lands in one inbox your team shares.
Included in Starter, Pro, Business
Booking & calendar
Customers pick a time that suits them and it lands on your calendar.
Included in Starter, Pro, Business
Lead tracking
Every missed caller becomes a lead you can follow from first text to job won.
Included in Starter, Pro, Business
Callback requests
Customers who'd rather speak to you can ask for a call back.
Included in Starter, Pro, Business
Business hours & after-hours replies
Different answers during opening hours, after hours and on holidays.
Included in Starter, Pro, Business
Industry playbook
Ready-made wording for your trade that you can edit — nothing turns on by itself.
Included in Starter, Pro, Business
Test RPLY
Practise a full conversation yourself before a real customer does.
Included in Starter, Pro, Business
Turning conversations into work
Natural-language conversations
RPLY answers in your own words using your saved business facts, instead of fixed replies.
Included in Pro, Business
Custom business voice
Set the tone your replies use, from brisk to friendly.
Included in Pro, Business
Estimates & quotes
Send a price range or a full estimate from the conversation. RPLY never invents a price — it uses yours.
Included in Pro, Business
Customer photo intake
Customers send pictures of the job so you can price it properly.
Included in Pro, Business
Urgent lead detection
Emergencies jump the queue and get flagged for you immediately.
Included in Pro, Business
Returning customer recognition
A customer who's texted before is greeted as one, with their history to hand.
Included in Pro, Business
Website setup import
Pull your services and details in from your existing website instead of typing them.
Included in Pro, Business
Following up and winning the job
Automatic follow-ups
Quiet conversations get a nudge, and follow-ups stop the moment the customer replies.
Included in Pro, Business
Lead rescue
Leads about to go cold get one more honest attempt before you lose them.
Included in Pro, Business
Human takeover & assignment
RPLY hands the conversation to a person and says so — no pretending to be one.
Included in Pro, Business
Review requests
Ask happy customers for a review after the job — every customer is asked the same way.
Included in Pro, Business
Owner approval controls
Nothing goes out to customers automatically unless you say so.
Included in Pro, Business
Recovery reporting
What the missed calls were worth, based on jobs you actually marked won — no made-up numbers.
Included in Pro, Business
Teams and multiple locations
Multiple locations
Run more than one shop, branch or crew, each with its own hours and numbers.
Included in Business
Employee & department routing
Work goes to the right person or team, including round-robin.
Included in Business
Advanced permissions
Decide who can see money, who can message customers and who can change settings.
Included in Business
Team performance reporting
Response times, bookings and jobs won per person.
Included in Business
Priority support
Your emails to support@justrply.com go to the front of the queue.
Included in Business
Need more? See Pro.