Business Data & Customer Privacy

• We never message your customers for our own purposes.
• We never market to them, sell their details, or share them with other businesses.
• They do not create an account with us and are not redirected into a separate platform.
• Conversations are branded as your business, not as ours.

Every record belongs to exactly one business. Access rules are enforced on the server for each request, so one business cannot read, list or modify another business's customers, conversations, bookings, quotes or orders — even if a request is tampered with.

• Team members you invite, according to the role you give them
• A small number of our staff, only when required to operate the service or resolve a support request you raised
• Infrastructure and messaging providers that process data on our behalf

A customer sees a text from your business number. Links you send them — such as a quote — open a page branded for your business, require no login, and are marked so search engines do not index them.

You can export your customer and conversation data from the app. Deleting your account removes your business and customer records within 30 days, apart from records we must retain for billing, tax, security or fraud-prevention purposes. See Account Deletion.

If one of your customers asks you to delete their information, remove them from your customer list in the app. If they contact us directly, we will pass the request to you and support you in completing it.

Privacy: support@justrply.com