Delete your account
You can delete your account and data at any time. Deletion is permanent and cannot be undone.
Delete from inside the app
- Sign in as the account owner.
- Go to Settings → Account.
- Export anything you want to keep first.
- Choose "Delete account" and confirm.
Request deletion by email
Email support@justrply.com from the address on the account and include your business name. We may ask you to verify ownership.
What is deleted
- Your business profile, locations, services and settings
- Customer records, conversations and message history
- Appointments, quotes and orders
- Team member access to the business
- Your login credentials
What is retained, and why
- Invoices and payment records required for tax and accounting law
- Message delivery logs held by telephony carriers under their own retention rules
- Security and abuse records where retention is legally required
Timing
Access ends immediately. Records are removed from our production systems within 30 days and from backups as those backups expire.
Before you delete
Cancel your subscription first if you do not want it to renew, and export your customer list. Deleting the account does not automatically issue a refund for the current period.