Support
Answers to the questions we get most, and how to reach a person. Email support@justrply.com any time.
Getting started
Account help
Billing help
Phone number setup
SMS and messaging help
Calendar and booking help
Troubleshooting
Contact support
Email us and include your business name so we can find your account. We answer during business hours on working days.
For a callback, include your number and the best time to reach you and we will call you back.
Delete your account
You can delete your business and its data from Settings → Account at any time, or email support@justrply.com.
How we handle your data
- Your customers remain your customers. Your contacts and conversations belong to your business.
- We do not sell customer lists or share your customer data with other businesses.
- Human takeover is always available — open a conversation and automation pauses.
- Replies are built from the business information, services and tone you configure.
- Customers can opt out of texts at any time by replying STOP, and are never messaged again.
- You decide what sends automatically, what waits for your approval and what goes to a person.