How RPLY works
A missed call becomes a conversation, a conversation becomes a customer. Here is exactly what happens between the two.
1. The call goes unanswered
You are on a job, with a client, driving or closed. RPLY sees the missed call the moment it ends — no app for you to open and nothing for the caller to install.
- Works on your existing business number through your telephony provider.
- Every missed call is logged with time, number and outcome.
- Quiet hours and after-hours wording are yours to control.
2. RPLY texts the caller back in seconds
The first message uses your business name and tone, so the caller feels like your front desk replied — not a third-party service.
- Sent within seconds, day, night or weekend.
- STOP and HELP are always honoured, and opt-outs are recorded.
- You choose the greeting, the tone and the options offered.
3. The conversation gathers what you need
RPLY asks the questions you would ask: what the job is, where it is, how urgent it is and when they are free. Answers come back in plain language.
- Answers questions using only your hours, services, prices and policies.
- Flags urgent and high-value jobs so they reach you first.
- Captures photos, addresses and vehicle or service details when relevant.
4. You get a booking, a quote or a handoff
When your rules allow it, RPLY offers real open slots and books the job. When they do not, it hands a fully qualified lead to you or your team.
- Live availability with double-booking protection.
- Estimates only within the guardrails you set, or held for your approval.
- Follow-ups and review requests continue automatically after the job.