Cancellation & Refund Policy

• The free trial lasts 30 days and does not require a payment method.
• One trial is available per business.
• Nothing is charged automatically when the trial ends. If you haven't chosen a plan, RPLY pauses and your data is kept.
• You are only charged once you choose a plan and add a card. If you do that during the trial, the first payment is taken when the trial ends, and you can cancel before then without being charged.

• Plans are billed monthly in advance, plus applicable taxes.
• Subscriptions renew automatically each month until you cancel.
• Conversations beyond your plan allowance are billed at the published additional-conversation rate on your next invoice.
• If we change a price, the change applies from your next renewal and we tell you in advance.

• In the app: Settings → Billing → cancel. It takes effect without contacting us.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for.
• If you subscribed through Apple, cancel in your Apple account subscription settings — Apple controls billing for that subscription and we cannot cancel it for you.
• Cancelling a subscription is not the same as deleting your account.

To remove your data as well, use account deletion.

Payments already made are generally non-refundable, except where required by law or agreed by us in writing. We review requests for duplicate charges, charges after a confirmed cancellation, and billing errors, and we refund those.

• Ask within 60 days of the charge so we can check the billing record.
• Refunds are returned to the original payment method.
• Purchases made through Apple are refunded by Apple under Apple's policy, not by us.

If a payment fails we retry and email the account owner. Automated answering can be paused while an account is unpaid. Your data stays in place during this period and is restored when payment succeeds.

Billing questions: support@justrply.com