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Built for your industry

Choose your trade during setup and RPLY installs the greeting, questions, services and follow-ups that suit it. You can change every word afterwards.

Home services

Plumber

Hi! Sorry we missed your call to your business. I can help you right here. Are you looking to schedule service, get a quote, report an urgent problem, or have someone call you back?

Callers can: schedule service, get a quote, urgent problem.

  1. 1.Missed-call text
  2. 2.What's the problem?
  3. 3.How urgent?
  4. 4.Collect address
  5. 5.Ask for a photo

Cleaning company

Hi! Sorry we missed your call to your business. Are you looking for home or business cleaning?

Callers can: home cleaning, business cleaning, get a quote.

  1. 1.Missed-call text
  2. 2.Home or business
  3. 3.Size / bedrooms
  4. 4.Frequency
  5. 5.Estimate

General contractor

Hi! Sorry we missed your call to your business. Tell me about your project and I'll get you set up.

Callers can: start a project, get an estimate, ask a question.

  1. 1.Missed-call text
  2. 2.Project type
  3. 3.Project address
  4. 4.Photos
  5. 5.Budget range

Electrician

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

HVAC

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Roofing

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Landscaping

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Handyman

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Locksmith

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Pest control

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Moving company

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Junk removal

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Pool service

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Garage door

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Appliance repair

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Flooring

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Painting

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Automotive

Auto repair

Hi! Sorry we missed your call to your business. I can help by text. What's going on with your vehicle?

Callers can: schedule service, get a quote, check on my car.

  1. 1.Missed-call text
  2. 2.Year / make / model
  3. 3.What's the problem?
  4. 4.Book appointment
  5. 5.Confirmation

Towing

Hi, this is your business. Sorry we missed you. Do you need a tow right now?

Callers can: need a tow now, get a price, call me back.

  1. 1.Missed-call text
  2. 2.Vehicle info
  3. 3.Pickup location
  4. 4.Destination
  5. 5.Dispatch request

Auto detailing

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Auto dealership

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Beauty & wellness

Hair salon

Hi! Sorry we missed your call to your business. Want to book an appointment? What service are you after?

Callers can: book appointment, prices, hours.

  1. 1.Missed-call text
  2. 2.Choose service
  3. 3.Preferred stylist
  4. 4.Pick date & time
  5. 5.Confirmation

Barber

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Nail salon

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Spa

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Massage

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Tattoo shop

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Gym / fitness

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Food & beverage

Restaurant

Sorry we missed your call to your business! Want to place an order, see the menu, or check our hours?

Callers can: place an order, see the menu, hours.

  1. 1.Missed-call text
  2. 2.Order / menu / hours
  3. 3.Take order
  4. 4.Pickup time
  5. 5.Order summary

Food truck

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Professional services

Law firm

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't share case details by text — texting isn't confidential and doesn't create an attorney-client relationship. An attorney will speak with you directly.

Callers can: new matter, existing matter, consultation.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY takes contact details and a general matter category so an attorney can call back. It must not be used to collect case facts.

Accountant

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't text account, card or Social Security numbers — we'll take anything like that securely with you directly.

Callers can: new enquiry, existing client, book a consultation.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY books a call and takes a general reason. It must not be used to collect financial identifiers.

Financial advisor

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't text account, card or Social Security numbers — we'll take anything like that securely with you directly.

Callers can: new enquiry, existing client, book a consultation.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY books a call and takes a general reason. It must not be used to collect financial identifiers.

Insurance agency

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't text policy numbers or claim details — an agent will go through those with you directly.

Callers can: new quote, existing policy, report something.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY takes contact details and a general reason so an agent can call back. It must not be used to run claims intake.

Real estate agent

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Property manager

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Professional services

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Pets & health

Pet groomer

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Veterinarian

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Healthcare

Dentist

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't send any medical details by text — our staff will go through that with you directly.

Callers can: book or move an appointment, something urgent, a question for the office.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY can take a name, a reason category and a callback time, then hand the conversation to your staff. It must not be used to collect health details.

Medical office

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't send any medical details by text — our staff will go through that with you directly.

Callers can: book or move an appointment, something urgent, a question for the office.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY can take a name, a reason category and a callback time, then hand the conversation to your staff. It must not be used to collect health details.

Chiropractor

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't send any medical details by text — our staff will go through that with you directly.

Callers can: book or move an appointment, something urgent, a question for the office.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY can take a name, a reason category and a callback time, then hand the conversation to your staff. It must not be used to collect health details.

Physical therapy

Hi, thanks for calling your business. Sorry we missed you. I can take your name and a good time to call you back. Please don't send any medical details by text — our staff will go through that with you directly.

Callers can: book or move an appointment, something urgent, a question for the office.

  1. 1.Missed-call text
  2. 2.General reason
  3. 3.Collect name
  4. 4.Best time to call
  5. 5.Notify the team

Limited template: RPLY can take a name, a reason category and a callback time, then hand the conversation to your staff. It must not be used to collect health details.

Events

Photographer

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

DJ

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Event services

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Other

Mobile services

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Other / custom

Hi! Sorry we missed your call to your business. I can help you right here. What do you need?

Callers can: book an appointment, get a quote, ask a question.

  1. 1.Send message
  2. 2.What do you need?
  3. 3.Collect name
  4. 4.Book appointment
  5. 5.Notify team

Health, legal, financial and insurance businesses

RPLY is not HIPAA compliant or HIPAA certified, and we do not sign Business Associate Agreements. Templates for these businesses are deliberately limited to a name, a general reason for the call and a callback time — RPLY never asks for health details, case facts, Social Security or account numbers, or policy and claim details, and hands the conversation to your staff.

Don't see your exact trade?

Start with the closest template and edit it. Every question, service and reply is yours to change. 30 days free.