Business

Customer response for your whole team.

Best for: Several locations or crews, with routing, roles and per-location reporting.

$249/month

Unique customer conversations750 a month
Team members15
Locations3
Connected phone numbers3

Beyond the monthly allowance: $0.50 per additional conversation. Month to month, cancel any time.

What Business adds to Pro

Multiple locations

Run more than one shop, branch or crew, each with its own hours and numbers.

Where you'll use it: Settings → Locations

Employee & department routing

Work goes to the right person or team, including round-robin.

Where you'll use it: Dispatch, Team

Advanced permissions

Decide who can see money, who can message customers and who can change settings.

Where you'll use it: Team → Roles

Team performance reporting

Response times, bookings and jobs won per person.

Where you'll use it: Reports → Team

Priority support

Your emails to support@justrply.com go to the front of the queue.

Where you'll use it: Support

Everything in Pro is included as well — 25 features in total.

How plan access is protected

Multiple locations: The database counts your locations and refuses to add one beyond your plan's allowance.
Employee & department routing: Part of how work is assigned — read from your plan every time.
Advanced permissions: Each person's role is checked in the database on every read and write; staff can't see other people's work or money.
Team performance reporting: Only owners and managers can open team figures.
Priority support: Handled by our support team, not by the app.

Your plan is decided on our servers, not in your browser, so an out-of-date screen or a direct link can't unlock anything your plan doesn't include.

Compare every plan

Every feature, which plan it's in, and where you use it.

Answering missed calls

Missed-call text back & shared inbox

An unanswered call gets a text straight back, and the whole thread lands in one inbox your team shares.

Included in Starter, Pro, Business

Booking & calendar

Customers pick a time that suits them and it lands on your calendar.

Included in Starter, Pro, Business

Lead tracking

Every missed caller becomes a lead you can follow from first text to job won.

Included in Starter, Pro, Business

Callback requests

Customers who'd rather speak to you can ask for a call back.

Included in Starter, Pro, Business

Business hours & after-hours replies

Different answers during opening hours, after hours and on holidays.

Included in Starter, Pro, Business

Industry playbook

Ready-made wording for your trade that you can edit — nothing turns on by itself.

Included in Starter, Pro, Business

Test RPLY

Practise a full conversation yourself before a real customer does.

Included in Starter, Pro, Business

Turning conversations into work

Natural-language conversations

RPLY answers in your own words using your saved business facts, instead of fixed replies.

Included in Pro, Business

Custom business voice

Set the tone your replies use, from brisk to friendly.

Included in Pro, Business

Estimates & quotes

Send a price range or a full estimate from the conversation. RPLY never invents a price — it uses yours.

Included in Pro, Business

Customer photo intake

Customers send pictures of the job so you can price it properly.

Included in Pro, Business

Urgent lead detection

Emergencies jump the queue and get flagged for you immediately.

Included in Pro, Business

Returning customer recognition

A customer who's texted before is greeted as one, with their history to hand.

Included in Pro, Business

Website setup import

Pull your services and details in from your existing website instead of typing them.

Included in Pro, Business

Following up and winning the job

Automatic follow-ups

Quiet conversations get a nudge, and follow-ups stop the moment the customer replies.

Included in Pro, Business

Lead rescue

Leads about to go cold get one more honest attempt before you lose them.

Included in Pro, Business

Human takeover & assignment

RPLY hands the conversation to a person and says so — no pretending to be one.

Included in Pro, Business

Review requests

Ask happy customers for a review after the job — every customer is asked the same way.

Included in Pro, Business

Owner approval controls

Nothing goes out to customers automatically unless you say so.

Included in Pro, Business

Recovery reporting

What the missed calls were worth, based on jobs you actually marked won — no made-up numbers.

Included in Pro, Business

Teams and multiple locations

Multiple locations

Run more than one shop, branch or crew, each with its own hours and numbers.

Included in Business

Employee & department routing

Work goes to the right person or team, including round-robin.

Included in Business

Advanced permissions

Decide who can see money, who can message customers and who can change settings.

Included in Business

Team performance reporting

Response times, bookings and jobs won per person.

Included in Business

Priority support

Your emails to support@justrply.com go to the front of the queue.

Included in Business

Feature	Starter	Pro	Business
Answering missed calls
Missed-call text back & shared inboxAn unanswered call gets a text straight back, and the whole thread lands in one inbox your team shares.Where you'll use it: Inbox, Needs you, Customers	Included in Starter	Included in Pro	Included in Business
Booking & calendarCustomers pick a time that suits them and it lands on your calendar.Where you'll use it: Bookings, Calendar	Included in Starter	Included in Pro	Included in Business
Lead trackingEvery missed caller becomes a lead you can follow from first text to job won.Where you'll use it: Leads, Customer record	Included in Starter	Included in Pro	Included in Business
Callback requestsCustomers who'd rather speak to you can ask for a call back.Where you'll use it: Callbacks	Included in Starter	Included in Pro	Included in Business
Business hours & after-hours repliesDifferent answers during opening hours, after hours and on holidays.Where you'll use it: Settings → Hours	Included in Starter	Included in Pro	Included in Business
Industry playbookReady-made wording for your trade that you can edit — nothing turns on by itself.Where you'll use it: Playbook	Included in Starter	Included in Pro	Included in Business
Test RPLYPractise a full conversation yourself before a real customer does.Where you'll use it: Test RPLY	Included in Starter	Included in Pro	Included in Business
Turning conversations into work
Natural-language conversationsRPLY answers in your own words using your saved business facts, instead of fixed replies.Where you'll use it: Inbox, Business Brain	Not in Starter	Included in Pro	Included in Business
Custom business voiceSet the tone your replies use, from brisk to friendly.Where you'll use it: Business Brain → Voice	Not in Starter	Included in Pro	Included in Business
Estimates & quotesSend a price range or a full estimate from the conversation. RPLY never invents a price — it uses yours.Where you'll use it: Estimates, Orders	Not in Starter	Included in Pro	Included in Business
Customer photo intakeCustomers send pictures of the job so you can price it properly.Where you'll use it: Conversation → Photos	Not in Starter	Included in Pro	Included in Business
Urgent lead detectionEmergencies jump the queue and get flagged for you immediately.Where you'll use it: Hot leads, Needs you	Not in Starter	Included in Pro	Included in Business
Returning customer recognitionA customer who's texted before is greeted as one, with their history to hand.Where you'll use it: Customer record, Inbox	Not in Starter	Included in Pro	Included in Business
Website setup importPull your services and details in from your existing website instead of typing them.Where you'll use it: Setup → Business Brain	Not in Starter	Included in Pro	Included in Business
Following up and winning the job
Automatic follow-upsQuiet conversations get a nudge, and follow-ups stop the moment the customer replies.Where you'll use it: Lifecycle, Retention	Not in Starter	Included in Pro	Included in Business
Lead rescueLeads about to go cold get one more honest attempt before you lose them.Where you'll use it: Recovery	Not in Starter	Included in Pro	Included in Business
Human takeover & assignmentRPLY hands the conversation to a person and says so — no pretending to be one.Where you'll use it: Needs you, Dispatch	Not in Starter	Included in Pro	Included in Business
Review requestsAsk happy customers for a review after the job — every customer is asked the same way.Where you'll use it: Reputation	Not in Starter	Included in Pro	Included in Business
Owner approval controlsNothing goes out to customers automatically unless you say so.Where you'll use it: Growth, Settings	Not in Starter	Included in Pro	Included in Business
Recovery reportingWhat the missed calls were worth, based on jobs you actually marked won — no made-up numbers.Where you'll use it: Reports, Pulse	Not in Starter	Included in Pro	Included in Business
Teams and multiple locations
Multiple locationsRun more than one shop, branch or crew, each with its own hours and numbers.Where you'll use it: Settings → Locations	Not in Starter	Not in Pro	Included in Business
Employee & department routingWork goes to the right person or team, including round-robin.Where you'll use it: Dispatch, Team	Not in Starter	Not in Pro	Included in Business
Advanced permissionsDecide who can see money, who can message customers and who can change settings.Where you'll use it: Team → Roles	Not in Starter	Not in Pro	Included in Business
Team performance reportingResponse times, bookings and jobs won per person.Where you'll use it: Reports → Team	Not in Starter	Not in Pro	Included in Business
Priority supportYour emails to support@justrply.com go to the front of the queue.Where you'll use it: Support	Not in Starter	Not in Pro	Included in Business